The Website
The www.perfectlycleaned.co.uk website (the “Website”) is owned and operated by Danesfield Ltd.
Danesfield Ltd t/a PerfectlyCleaned - (please call to confirm our presence prior to your visit)
Unit C, Hanbury Road
Stoke Prior, Bromsgrove
Worcestershire
B60 4AE
Stoke Prior, Bromsgrove
Worcestershire
B60 4AE
Tel: 01527 834848
E-Mail:
Registered Office The Old Rectory, Church Street, Weybridge, Surrey, KT13 8DE
Company Reg No 5783873, England and Wales
Directors David Laschke, Claire Laschke.
VAT: GB 988 4834 46
Description of Service
We are an online shop (the Service) that offers a complete range of Car Care products and other similar related products.
Welcome to www.perfectlycleaned.co.uk - Before you register or use this service, you should read and agree to these Terms and Conditions of use, including any future amendments (collectively, the "Agreement"). You should also visit this page periodically to review the terms and conditions. Danesfield Ltd may, at its sole discretion, modify or revise these terms and conditions and policies at any time, and you agree to be bound by such modifications or revisions. If you do not accept and abide by this Agreement, you may not use the Danesfield Ltd service.
In these Terms and Conditions "we", "our", "us" and "PerfectlyCleaned" refer to "Danesfield Ltd."; "you", "your" and "yourself" refers to the customer and/or user of the website.
Acceptance of Terms
By accessing the content of www.perfectlycleaned.co.uk ("the Website") you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available via the link on our home page. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Copyright
All intellectual property of Danesfield Ltd. such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Danesfield Ltd. By using the Website you agree to respect the intellectual property rights of Danesfield Ltd. and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
You acknowledge that Images are our valuable property, as are any digital Images created from the Images (“Digital Images”). You may not create, store or transmit Digital Images without our written permission except so far as is incidentally and wholly necessary to the process of producing items authorised by us.
Disclaimers
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained within the Website is provided on an "as is" and "as available" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.perfectlycleaned.co.uk Website and cannot provide any representation that using the Website will be error free. We also reserve the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.
Third Parties
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
Severance
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Other
Danesfield Ltd. reserves the right to refund any monies received in relation to an order and cancel the order if it believes the order to be fraudulent.
Governing Law and Jurisdiction
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force and effect.
Complaints Procedure
You can make a complaint in writing, by fax or by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records. Please direct your complaint to:
Unit C, Hanbury Road
Stoke Prior, Bromsgrove
Worcestershire
B60 4AE
Stoke Prior, Bromsgrove
Worcestershire
B60 4AE
Tel: 01527 834848
E-Mail:
We will reply within 3 working days from when we receive your complaint. If it is not possible to give you a full reply within this time - for instance, because a detailed investigation is required - we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.
Description of Goods/Warranty and Liability
We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
Pricing & Payment
We make every endeavour to ensure that our pricing is accurate. However, in the event that a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of continuing with your order at the correct price or cancelling.
Our payment terms are strictly on a ‘Cash Account’ basis.
Due to the uncertainty with Raw Material prices, currency, shipping costs and fuel prices we reserve the right to amend our prices without prior notice.
Product Description, Images and Availability
Occasionally manufacturers will update their products, and we reserve the right to supply these, even if pictures and/or descriptions may vary from the listing shown.
Pictures are for illustration purposes only and products may occasionally vary, in size, shape or colour. Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with any image or product specifications please let us know so that we can rectify accordingly.
Items are sometimes sold that are not available at the specific time of sale. The estimated delivery time will be shown but due to circumstances beyond our control we may not be able to despatch at the estimated time. We shall be under no liability for any delay or failure to deliver within the estimated timescales.
Whilst we do our best to ensure that stocks of products are available there may be occasions where broken or damaged stock prevents us from fulfilling an order. In such instances you will be given the choice to wait for stock to arrive or be given a full refund.
Delivery
All orders are consolidated at the point of despatch and the stated delivery charges will be applied.
Courier Deliveries
It is the customer's responsibility to supply us with the correct Shipping information. We shall be under no liability for any costs if the wrong delivery information has been supplied.
Some items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
When you receive your item/s from the courier it is VERY IMPORTANT to ensure that the packaging of your goods is checked, and in good condition BEFORE signing the delivery note. If the couriers attempt to deliver a parcel with damaged packaging PLEASE REFUSE it and instruct the driver to return it back to us. The parcel must be opened and any damage reported to us by phone within 24hours (working day). This is to comply with our Couriers Insurance Policy. No Claim for damage can be processed if the delivery note is not signed 'damaged' or if we were not notified within 24 hours of the damage from receipt of the delivery. Please report any issues immediately by phoning us. This does not affect you statutory rights on the supply of goods (see
Returns, Cancellations & Substitutions for more information).
If you have not received your item within 3 working days of dispatch of your order please track your delivery with the details supplied or call us. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within 7 days of the card being left. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.
We aim to despatch items within 24 hours of payment being received and cleared (except where descriptions state a delay). Requests for a delay in dispatching an item cannot be guaranteed to be actioned and any liability for a returned delivery due to no one present at the delivery address at the time of delivery will be with the buyer.
We cannot be held responsible for non delivery of items if the delivery address given is not correct or incomplete (i.e. no house name or number/street details etc). If this is incorrect or incomplete the item may be returned to our distribution warehouse by the courier. If this occurs then you will be liable for the costs of the item to be returned to us and then re-dispatched back to you. i.e. 2 times the original delivery charge.
All items will be dispatched to the address supplied within Checkout.
All costs must be paid before any item is re-dispatched.
Refusing a Delivery
a. Refusal of an unwanted item will make you liable for a charge equal to the original delivery for the item to be returned to us and a further charge for the item to be redelivered i.e. a refusal of a delivery for any reason will mean you are liable for an extra cost of twice the original delivery charge.
b. The correct procedure is to accept the delivery, if damaged sign delivery note as such and contact us within 24 hours. We can advise you of the course of action for a replacement.
c. If you have received a faulty (for damaged on arrival please refer to section 2d) or incorrect item, you must notify us a within reasonable time of receipt, which we consider is 7 days, we will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery. You will not be responsible for the shipping costs of goods supplied by us where a breach in the Sale of Goods Act has been made.
d. If you change your mind after ordering a fixed priced item you have a right to cancel your order within seven days and receive a full refund for the product. This seven day period will begin on the day you receive the item. In order to return the item/s, you must take reasonable care of the item/s and it must be returned in re-sellable condition. In this instance, you will be responsible for the shipping costs both to and from your address. To return your item you must advise us by speaking to customer service. You will be responsible for the item until it arrives back with us in an undamaged condition. If the item is returned damaged in any way then we will not be able to offer a refund and it will be your responsibility to arrange the pickup of the item at you cost
e. Items won on an auction are non-refundable.
Returns Policy
Shortages and Damaged Goods
Shortages and Damaged Goods must be advised within three working days of delivery, otherwise no responsibility can be accepted. Damaged goods should be returned in their original packaging.
Where appropriate we will arrange for collection of the goods and replacements to be delivered. Any goods returned as faulty but found to be not faulty will incur a charge of 20% of their sale value applied to the account to cover costs re-stocking the items.
No products should be returned without prior agreement.
Non-faulty Items
We reserve the right to apply a 20% handling charge to products returned that are not defective, or back orders delivered but no longer required. All returned items can only be credited provided they are in pristine condition and in all the original, unmarked, packaging in “as new” condition.
We reserve the right to reject returned goods that do not arrive in such a condition as to meet the criteria defined above.
No products should be returned without prior agreement.
A fee of 20% of the original invoice value may be retained by Danesfield Ltd. for goods being returned after 5 working days.
All returns have to be checked by us before replacements/ refunds can be issued.
Waste Electrical & Electronic (WEEE) returns - UK only
The Waste Electrical and Electronic (WEEE) Directive now operates as UK law. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
At Perfectly Cleaned we offer a "take-back" service for any electrical item covered, such as the Meguiars or Kestrel polishers; under WEEE regulations when you make an equivalent purchase from us. The item must fulfill the same functions as the new item and must be returned at your expense within 28 days of the purchase of your new item.
Please return your item to Perfectly Cleaned, Abberley House, 65 Stonebow Road, Drakes Broughton, Pershore, Worcestershire, WR10 2AP
All new Electrical goods should now be marked with the crossed out wheelie bin symbol and this shows that the item should be disposed of seperatley from normal household waste so that they can be recycled.
Refunds
If for any reason you are issued with a refund, please note the following:
· All refunds will be issued to the same payment method as on the original order.
· When a refund is processed, you will receive an email notification.
· A refund will usually reach your credit card account within 4 working days after being processed, although please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
Order Cancellation
Orders may be cancelled prior to despatch by contacting our Sales Office on 0773 805 1185. When cancelling an order you will be given a unique cancellation reference number. Should cancelled goods then be delivered in error the unique reference number confirms that a handling charge will not be applied. Orders cancelled after despatch will be treated as non-faulty items and a handling charge will apply.
Liability
Our maximum liability, for any reason, is limited to the cost of the item paid.
Miscellaneous
For International orders, Customs departments will randomly select packages, which they will open and check. Although this does not happen often, they will occasionally open interior packaging. We cannot accept responsibility for these occurrences as Customs procedures are outside our control.
Privacy & Cookie Policy
This statement covers the services provided by the PerfectlyCleaned website.
The Data Controller for this website is the Danesfield Ltd t/a PerfectlyCleaned.
The purpose of this statement is to inform users of the website about what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.
Confidentiality and security
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested.
You have a right to access the personal information we hold about you at any time. If you wish to do this, please put your request in writing to the Company Secretary:
Danesfield Ltd t/a PerfectlyCleaned
Unit C, Hanbury Road,
Stoke Prior, Bromsgrove
Worcestershire
B60 4AE
Email: sales@www.perfectlycleaned.co.uk
Information we collect from visitors
Email comments and questions
If you send an enquiry by email it may not always be possible for the us to provide the information requested directly. In such circumstances we may pass your enquiry to either the Original Equipment Manufacturer or Product Importer so that they can fulfil your information request.
Newsletters
If you sign up to receive Newsletters from PerfectlyCleaned we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer.
If you sign up for a subscription email service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription / unsuscribe we will remove you from our mailing list and your details will be deleted from our records.
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them
Learn how to remove cookies set on your device
There are two types of cookie you may encounter when using our website.
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
www.PerfectlyCleaned.co.uk uses cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last. We will endeavour to let you know before we store a cookie on your computer.
Cookies set by our website
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.
Third party cookies
We use a number of suppliers who may also set cookies on their websites’ on its behalf. Our website does not control the dissemination of these cookies. You should check the third party websites for more information about these.
Log files
Log files allow us to record visitors’ use of the site. We put together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
Linking to another site from the www.PerfectlyCleaned.co.uk website
Our website may contain links to other sites of other third parties. We are not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the PerfectlyCleaned website and we encourage you to read the privacy statements on other websites you visit.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties
Privacy & Cookie Policy
This statement covers the services provided by the PerfectlyCleaned website.
The Data Controller for this website is the Danesfield Ltd t/a PerfectlyCleaned.
The purpose of this statement is to inform users of the website about what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.
Confidentiality and security
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested.
You have a right to access the personal information we hold about you at any time. If you wish to do this, please put your request in writing to the Company Secretary:
Danesfield Ltd t/a PerfectlyCleaned
Unit C, Hanbury Road,
Stoke Prior, Bromsgrove
Worcestershire
B60 4AE
Email: sales@www.perfectlycleaned.co.uk
Information we collect from visitors
Email comments and questions
If you send an enquiry by email it may not always be possible for the us to provide the information requested directly. In such circumstances we may pass your enquiry to either the Original Equipment Manufacturer or Product Importer so that they can fulfil your information request.
Newsletters
If you sign up to receive Newsletters from PerfectlyCleaned we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer.
If you sign up for a subscription email service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription / unsuscribe we will remove you from our mailing list and your details will be deleted from our records.
Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better
You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them
Learn how to remove cookies set on your device
There are two types of cookie you may encounter when using our website.
First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.
First party cookies
www.PerfectlyCleaned.co.uk uses cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last. We will endeavour to let you know before we store a cookie on your computer.
Cookies set by our website
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.
Third party cookies
We use a number of suppliers who may also set cookies on their websites’ on its behalf. Our website does not control the dissemination of these cookies. You should check the third party websites for more information about these.
| Provider | Name | Purpose | More info |
| Google Analytics | _utma _utmb _utmc _utmz |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. | Google Privacy policy |
| YouTube | VISITOR_INFO1_LIVE | Google Policies and Principles | |
| datr lu |
Facebook Social Plugin – embedding Facebook content | Facebook privacy policy |
Log files allow us to record visitors’ use of the site. We put together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.
Linking to another site from the www.PerfectlyCleaned.co.uk website
Our website may contain links to other sites of other third parties. We are not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the PerfectlyCleaned website and we encourage you to read the privacy statements on other websites you visit.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties
Copyright© 2009-17 Danesfield Ltd., All rights reserved.
